Repair Services
When something goes wrong with your system, you need fast, professional repairs you can count on. Our experienced technicians provide prompt service to restore comfort, safety, and peace of mind in your home.
Heat Pump Repair
Stop small leaks before they grow. We find and fix any leaks to prevent water damage and high bills.
Regular Maintenance
Keep your hot water tank running smoothly. We perform routine checks to catch problems early and keep everything working efficiently.
When You Need Breakdown Repair
If your hot water suddenly runs cold, your tank is making strange noises, or you spot a leak, it’s time to call in a professional. We offer fast, reliable repairs to get your system back up and running as soon as possible.
Maintenance Services
Keep your heat pump running at peak performance with regular maintenance from our certified technicians. Routine service helps extend the life of your system, improves efficiency, and prevents costly breakdowns before they happen.
Hot Water Tank Maintenance
Heat pumps work year-round, so keeping them clean and well-tuned is essential. Our maintenance includes inspecting key components, cleaning filters and coils, and making sure everything runs safely and efficiently.
Maintenance Frequency
We recommend scheduling professional maintenance at least once a year—ideally in the spring or fall. Regular tune-ups ensure your system is ready to handle the heating or cooling season without interruptions.
Stay Prepared
The best way to stay ahead of unexpected issues is to book maintenance before extreme weather hits. Our dispatch department will be in touch to helps you stay on schedule and save on future repairs.
BC Furnace Heat Pump Rates
| Service | Time | Rate + Taxes (Hourly) |
|---|---|---|
| Annual service & safety inspection | Mon – Fri 8:00am – 4:00pm | $225.00 |
| Annual service & safety inspection After Hours | Sat – Sun and evenings | $325.00 |
| Breakdown Repair Rate | Mon – Fri 8:00am – 4:00pm | $225.00 |
| Breakdown Repair Rate After Hours | Sat – Sun and evenings 4:01pm – 7:59am | $325.00 |
| Crawl Space Annual Service & Safety Inspection | Mon – Fri 8:00am – 4:00pm | $325.00 |
| Crawl Space Annual Service & Safety Inspection After Hours | Sat – Sun and evenings | $425.00 |
| Crawl Space Breakdown Repair | Mon – Fri 8:00am – 4:00pm | $325.00 |
| Crawl Space Breakdown Repair After Hours | Sat – Sun and evenings | $425.00 |
Terms & Conditions:
$225.00 (+ tax) – Call out and travel time. Minimum 1-hour charge for diagnosis for a Licensed Qualified Gas Fitter’s visit to your premises within normal working hours (Mon-Fri 8am-4pm). Outside those hours will be charged at $325.00 (+tax)/per hour.
Frequently Asked Questions
Common questions about Heat Pump repair and maintenance. Find answers to help you understand when to call for service, what maintenance involves, and how to keep your system running reliably.
To keep your heat pump running efficiently, professional maintenance should be completed annually by a licensed technician. You can help by cleaning or replacing the air filters monthly and ensuring the outdoor unit is clear of any leaves, snow, or debris.
Your new heat pump is covered by a manufacturer’s parts warranty, which requires professional installation to be valid. We stand by the quality of our work with our own labour warranty. For complete details on what is covered, please visit our Warranty Policy page.
Significant rebates are available for heat pump installations through both provincial (CleanBC) and federal programs. These programs change frequently, and as a FortisBC Trade Ally Member, we help you navigate the application process to maximize your savings. For more information, visit our Rebates page.
Many heat pump installations require a dedicated 240V circuit, and some older homes may need a panel upgrade to support it. Our home comfort advisor will assess your home’s electrical system during your initial consultation.
Modern heat pumps are designed to be very quiet. A typical outdoor unit runs at about 60 decibels, which is similar to the sound of a normal conversation or a modern refrigerator. The indoor units are even quieter. We ensure the outdoor unit is placed properly to minimize any sound, so it won’t be a nuisance to you or your neighbours.
A pilot light that won’t stay lit often indicates a faulty thermocouple or gas supply issue. This requires professional diagnosis and repair for safety reasons. Never attempt to repair gas components yourself.
Rusty water usually means the anode rod needs replacement or the tank is corroding internally. A rotten egg smell indicates bacteria in the tank or anode rod issues. Both problems require professional attention to prevent tank failure.